Service center
Privacy Policy
This is the privacy policy (“Privacy Policy”) that sets out how we, Tradanet Electronic Commersce Commerce Services Ltd (hereinafter:”Tradanet”) and its subsidiaries: StoreNext Ltd., Meteor Plus Information Systems Ltd., StoreNext Connect-AD Ltd. and The Seventh Dimension Ltd. (together, the “StoreNext Group”, “StoreNext”, “the company”, “we”, “our”, or “us”), use personal information (as defined below) that we collect, receive, and store about individuals in connection with the use of the website https://www.storenext.co.il (each, together with its Sub-Domain, content, and services, the “Website”).
The Website includes information about information systems owned by the StoreNext Group (the “Systems”) that are offered to StoreNext’s customers, as well as additional services that may be made available on the Website from time to time. The Website and the services on it, including access to and use of the Systems, are collectively referred to below as the “Services”.
1. Introduction.
This Privacy Policy explains our online information practices and the choices you can make regarding the collection and use of your personal information in connection with the Services. “Personal Information” has the meaning set out in the Protection of Privacy Law, 5741-1981 (the “Privacy Law“) and includes any information that may be used, alone or together with other information, for the personal identification of an individual, including, without limitation, first and last name, personal profile, email address, home or work address or any other physical address identifying the person, or other contact details.
2. Consent and Changes.
You are under no legal obligation to provide us with Personal Information, and you hereby confirm that the submission of your Personal Information is of your own free will. However, if you choose not to provide certain information, we may be unable to provide you with the Services or parts thereof. By using the Website and the Services you agree to the terms of this Privacy Policy and to our collection, processing, and sharing of Personal Information for the purposes detailed herein. If you do not agree with this Privacy Policy, please do not access or otherwise use the Services. We reserve the right, at our discretion, to change this Privacy Policy at any time. Such change will take effect ten (10) days after the updated Privacy Policy is posted on the Website, and your continued use of the Services after publication of the policy means that you accept those changes.
3. Personal Information Collected Directly from You and Its Uses.
At present, we do not require you to provide Personal Information in order to access general information available on the Website. However, we do receive and/or collect Personal Information from you in the following ways:
3.1. Requests to join/try/cancel a Service and to receive updates and information from the company.
If you send us a request to receive updates and information from the company, or if you request to purchase a product, connect to a Service, cancel a Service, or try a product (“Demo Request“), you will be required to provide certain information such as your name, your email address, the company you work for, and your position. If you do not provide the required information, we will be unable to process your request and unable to contact you.
3.2. Requests to receive service and support from the company.
If you send us a request to receive service and support from the company, you will be required to provide certain information such as your full name, your email address, your mobile phone number, the company, including via an automated chatbot service on the website, you work for, and details of the service or the malfunction. In addition, the content of the conversations and the details you provide as part of the service may be retained and processed by us. If you do not provide the required information, we will be unable to process your inquiry and unable to contact you to provide the requested service and support.
3.3. Providing access to the Systems:
In order to use the company’s Services, including granting authorization to our customers (subscriber login), subject to a Systems usage agreement to be executed with the relevant company in the StoreNext Group, you will be required to provide us with your full name, and we will assign you a username and you will be asked to choose a password that will be used to identify you for the purpose of providing access to the Systems. If you do not provide the required information, we will be unable to provide you with access to the Systems. You are fully responsible for maintaining the confidentiality of the password and you undertake to notify us immediately of any unauthorized use of your password.
4. Additional Personal Information Collected from You and Its Uses
4.1. Log Files.
We may use log files. The information within log files includes Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), date/time stamps, referring/exit pages, pages you clicked, and any other information your browser may send to us. We may use such information to analyze trends, administer the Services, track users’ movements within the Services, and collect demographic information.
4.2. Cookies and Other Tracking Technologies.
4.2.1. As part of the Services, we use cookies, anonymous identifiers, and additional tracking technologies for information security, operation of the site, tailoring the Services to your needs, displaying personalized information, and improving your user experience. A “cookie” is a small text file saved on your device when you visit the Website and is used, among other things, to collect information about your activity on the Website, store your preferences, and authenticate your identity. Certain cookies and additional tracking technologies may also be used to retrieve Personal Information, such as an IP address, in accordance with applicable law and this Privacy Policy.
4.2.2. What are cookies?
Cookies are small text files stored on your device (computer, mobile phone, or tablet) when browsing our Website. Cookies enable the site to recognize your device on repeat visits, store your preferences, and provide you with a more personalized and efficient user experience.
There are two main categories of cookies:
First-party cookies are issued directly by us to your computer or mobile device.
Third-party cookies are issued by a third party on our behalf. We use third-party cookies for functionality, performance/analytics, marketing, and social media. Third-party cookies are not under our control, and these third parties may change at any time their terms of use, the purposes for which cookies are used, and the like. See below for more information on how to manage these cookies.
Cookies may remain on your computer or mobile device for different periods. Some cookies are “session cookies”, meaning they exist only as long as your browser is open and are deleted automatically when the browser is closed. Other cookies are “permanent cookies”, meaning they are stored even after the browser is closed and can be used to recognize your computer when you reopen the browser and browse the internet.
4.2.3. What types of cookies exist:
Essential cookies: cookies necessary for the basic functioning of the site, enabling navigation on the site and use of its core features. These cookies are stored for the duration of your visit to the site and deleted when the browser is closed.
Functional cookies: cookies that improve the user experience by remembering your preferences (such as language, text size) and enabling advanced features. These cookies are stored for a period of up to one year.
Performance and analytics cookies: cookies that help us understand how users act on the site, identify errors, and improve the site. These cookies are stored for a period of up to two years.
Marketing and advertising cookies: cookies used to personalize advertising content and to measure the effectiveness of advertising campaigns. These cookies are stored for a period of up to two years.
4.2.4. Managing cookie preferences
Most browsers allow you to control cookies through the browser settings. You can:
Receive an alert before accepting cookies and choose whether to approve them.
Block cookies wholesale or selectively.
Delete existing cookies from your device.
To manage cookie preferences, please review the specific instructions for the browser you use:
Google Chrome: Menu (three dots) > Settings > Advanced > Privacy and security > Site settings > Cookies.
Mozilla Firefox: Menu > Preferences > Privacy & Security > Cookies and Site Data.
Safari: Preferences > Privacy > Cookies and Website Data.
Microsoft Edge: Menu > Settings > Privacy, search, and services > Cookies.
4.2.5. Consequences of blocking cookies
Blocking certain cookies may affect your browsing experience and the availability of some features on the Website. Blocking essential cookies may prevent the use of certain parts of the site. Blocking functional cookies may limit our ability to remember your preferences. Blocking performance cookies will prevent us from improving the site according to usage patterns. Blocking marketing cookies will prevent the display of personalized content but will not affect the basic functionality of the site.
4.2.6. Third-party cookies
In addition to the cookies we operate directly as stated, the Website uses third-party cookies, such as analytics service providers like Google Analytics, advertising networks, social media platforms, and other service providers. These cookies may be used to collect statistical information, personalize advertising content, integrate external content (such as videos or social media posts), and improve the user experience on the Website.
Please note that the use of these cookies is subject to the privacy policies of those third parties, and we recommend reviewing the relevant policy of each third party for more information on how information is used.
Please note that blocking third-party cookies may affect some functions on the site, such as displaying external content or personalizing advertisements.
4.2.7. Use of additional tracking technologies and third parties:
Beyond cookies, we may, sometimes together with third parties, use additional tracking technologies such as web beacons, pixels, and tags, which may be embedded in digital content, videos, or emails. These technologies enable us and external service providers to collect information from your device, including data regarding viewing certain content, recording the time and date of access, and the device’s IP address. The use of web beacons and pixels helps us analyze usage patterns of the Services and, together with cookies, display tailored content and advertisements. Some technologies are operated by third parties, such as advertisers or analytics providers, and are subject to those parties’ privacy policies. By using the Website, you consent to the storage of cookies, local storage technologies, web beacons, and additional information on your devices, as well as to our and third parties’ access to this information as detailed above.
4.3. Mobile device data and technical information.
We may collect limited technical information from your device for the proper operation of the Website and our Services. This information may include:
Device characteristics: device type, operating system, hardware model
Technical identifiers: Device ID, MAC address, advertising identifiers (where available)
Usage data: timestamps of use on the Website and the System, session duration, pages viewed
Browser data: browser type, version, browser language, display settings
Network data: IP address (which may be partially masked), requested URL, referring pages.
In addition, subject to your explicit consent and in accordance with legal requirements, we may use location-based technologies for:
Tailoring content and services to your geographic location
Collecting aggregated statistical data to improve our Services
Identifying regional usage patterns.
It is important to emphasize that we do not use precise location data to personally identify you, and any use of location-based information is carried out in an aggregated and statistical manner, with an emphasis on anonymizing the information. You can disable the use of location services at any time via your device settings.
4.4. Google Analytics and additional analytical tools.
4.4.1. Use of Google Analytics:
Our Website uses Google Analytics, a web analytics service provided by Google LLC (“Google“), as well as additional analytical tools, for collecting and analyzing information about the use of the Website. These tools help us understand how users behave on the Website, identify usage trends, and improve the user experience.
4.4.2. Information collected:
Google Analytics collects a variety of data about the use of the Website, including: the frequency and duration of visits to the Website; the pages users visit; the websites that referred users to our Website; technical characteristics of the device and browser; general demographic data (such as general geographic location); behavior and navigation patterns on the Website.
4.4.3. How the information is used:
We use information obtained from Google Analytics and other analytical tools for the following purposes: analyzing usage patterns and trends on the Website; measuring the effectiveness of features and content on the Website; improving the user interface and browsing experience; identifying and correcting technical problems; developing new features and Services.
4.4.4. Protecting your privacy:
We do not combine information collected through Google Analytics with personally identifiable information.
We use IP anonymization settings to limit the ability to identify specific users.
Access to the information collected is limited to authorized employees only who need the information for their role.
4.4.5. Limitations on Google:
Google’s ability to use and share information collected via Google Analytics about your visits to and use of the Website is limited by: the Google Analytics Terms of Service, published at http://www.google.com/analytics/terms/us.html; and Google’s Privacy Policy, published at http://www.google.com/policies/privacy/. For more information about how Google collects and processes data within Google
4.4.6. Opting out of Google Analytics tracking:
You can prevent your data from being used by Google Analytics by: downloading and installing the Google Analytics Opt-out Browser Add-on, located at https://tools.google.com/dlpage/gaoptout; using your browser’s privacy settings to block third-party cookies; using your browser’s private/incognito browsing mode.
4.4.7. Additional analytical tools:
In addition to Google Analytics, we may use additional analytical tools to improve the Website and our Services. Each of these tools has its own privacy policy, and we take care to choose providers committed to high standards of privacy protection and information security.
5. Use of Artificial Intelligence Systems for Processing Personal Data.
5.1. As part of the services we provide, or certain of them, we offer our customers a dedicated tool for receiving service and technical support through an artificial intelligence (AI) based chatbot, which will process the information you provide, including personal information.
5.2. The Processing of information through such AI tool may include analysis, classification, generation of predictions, recommendations or decisions related to your inquiry, in accordance with the purposes outlined in this Privacy Policy. AI systems operate using advanced algorithms designed to identify patterns in data, learn from historical information, and generate automated insights. Potential risks associated with the use of this technology include, without limitation: the possibility of algorithmic bias, errors in data processing or analysis, inaccuracies, automated decision-making that may affect you, and data security risks related to the storage and processing of information at scale.
5.3. We are committed to ensuring that the processing of personal data through the chatbot is carried out in accordance with applicable law, while adhering to principles of transparency and protection of privacy. We take steps to ensure that the information is not used for any purposes other than those set forth in this Privacy Policy, including that it will not be used to train AI models operated by third parties. In addition, we implement reasonable data security measures intended to mitigate the risks inherent in the use of this technology.
6. Purposes for Which We Use Personal Information.
If you provide, or we collect, Personal Information through the Services, we may use such Personal Information in the following ways, via any customary communication channel, including email, SMS, post, fax, etc.:
6.1. We will use your Personal Information to provide and improve the Website and our Services, to contact you regarding the Services and programs or offers that you may have registered for, and to identify and verify your access to portions of the Services you are entitled to access.
6.2. We may use your designated email address to respond to a “Contact Us” request.
6.3. For information security and compliance with legal requirements.
6.4. For defense in legal proceedings.
6.5. We may use your designated email address to send you marketing/advertising communications that we believe may interest you (including by email and SMS) and to send you updates or news regarding the Services and our products. If you do not wish to receive such messages, please notify us by email at info@storenext.co.il.
7. How We Share Personal Information.
We may share Personal Information in the following cases:
7.1. We may share Personal Information with third-party service providers to assist us in our business operations and to enable us to provide our Services to you and other users, including information systems providers, cloud providers, digital tools providers, and artificial intelligence providers..
7.2. We may disclose your Personal Information or any information you submit through the Services if we believe in good faith that such disclosure is helpful or reasonably necessary in order to: (a) comply with any law, regulation, legal process, or governmental request; (b) enforce our terms, including investigations of possible violations thereof; (c) detect, prevent, or otherwise address fraud or security issues; (d) protect against harm to the rights, property, or safety of StoreNext, our users, our employees, and third parties with whom we cooperate, you, or the public; or (e) in the event we are acquired by or merged with a third party, or consider such a possibility.
In certain cases, information as stated in this section may be transferred to other countries, including the United States. You hereby agree that information concerning you will be transferred and stored outside the borders of the country, in accordance with applicable law and for the purposes set forth above.
8. Use of Anonymous Information.
We may use Anonymous Information (as defined below) or disclose it to third-party service providers in order to improve our Services and enhance your experience of the Services. We may disclose Anonymous Information (with or without consideration) to third parties, including advertisers and partners. “Anonymous Information” means information that does not enable the identification of an individual user, such as aggregated statistical information regarding the use of our Services.
9. Your Rights.
You may review your Personal Information and, if you find that such information is incorrect, incomplete, unclear, or not up to date, you may request to delete and/or correct the Personal Information. You may submit your requests by sending an email to info@storenext.co.il. Your email must include details appropriate to your request, and we will review your request pursuant to, and subject to, the Privacy Law and the Protection of Privacy Regulations (Conditions for Reviewing Information and Procedures for Appeal of a Refusal to a Review Request), 1981.
Interaction with and links to third-party products. The Services may allow you to interact with or contain links to your third-party account and to other third-party websites, mobile software applications, and services that are not owned or controlled by us (each, a “Third-Party Service“). We are not responsible for the privacy practices or the content of such Third-Party Services. Note that Third-Party Services may collect Personal Information from you. Accordingly, we recommend that you read the terms and conditions and privacy policy of any Third-Party Service you choose to use or interact with.
10. Children’s Privacy.
The Services are not intended for use by children under the age of 18. Accordingly, we do not intend to collect Personal Information from anyone we know is under the age of 18. If it becomes apparent that we have collected Personal Information from a person under 18, we will delete such information as quickly as possible. If you believe we have such information, please contact us at info@storenext.co.il.
11. Security.
The security of Personal Information is important to us. We adhere to industry-standard practices, including the use of appropriate administrative, physical, and technical safeguards, to protect the Personal Information provided to us. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially reasonable means to protect your Personal Information, we cannot guarantee its absolute security or confidentiality. If you have any questions regarding security on the Services, you can contact us at info@storenext.co.il.
12. Merger, Sale, or Bankruptcy.
In the event that we face a possible or actual merger or sale of all or part of our assets, or bankruptcy or any similar proceeding, we reserve the right to transfer or assign Personal Information in connection with the foregoing to the relevant parties or to our advisors, subject to the recipient’s confidentiality obligation under agreement or by law.
13. Contact Us.
StoreNext is the controller of the database containing the information detailed in this policy. We are committed to protecting your privacy. If you have any comments or questions regarding our Privacy Policy, or regarding your Personal Information that we store and use, please contact us at info@storenext.co.il.
Last updated: February 2026
